We aim to dispatch all orders within 2 business days. A dispatch email will be sent when your order is out for delivery.
UK Delivery - Delivery is FREE for all orders*
Orders will typically arrive within 5 business days from the date your order was dispatched.
Some of our items are made to order and therefore will take longer to arrive. This will be highlighted during the checkout process.
*Some exclusions apply.
Please email firstname.lastname@example.org with the details of the items you wish to order and your shipping address to get a quote.
We offer customers the option to request a refund or exchange up to 14 days after receiving your Product(s). If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
Items must be returned without delay at your expense in the original packaging and in a fully saleable condition.
Please do not send your purchase back to the manufacturer. Submit a return request by emailing the following information to email@example.com:
- Order number
- Item(s) being returned / exchanged
- Reason for return / exchange
We reserve the right to refuse refunds on items returned after 14 calendar days, or to make a re-stocking charge of up 20% (this may vary on some brands) of the original purchase price. We also reserve the right to refuse a refund if you return a product that's not in a fully saleable condition.
We will review your request and advise whether it is successful. If your request is successful then we will send you information on how to return your item.
We advise using a trackable shipping service or purchasing shipping insurance.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org